Shipping & Returns
All domestic orders may take up to 1 week to arrive. Many orders arrive sooner, it depends on the immediate availability of what you ordered. Currently we do not offer expedited shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates are currently based on weight of the items purchased as well as the final destination. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are not responsible for lost/stolen or damaged items. You will need to refer to the carrier and advise of the issue and place the appropriate claim. Once the items leave our facilities and the carrier states DELIVERED it is no longer within our policy to replace anything lost/stolen or damaged. We will do everything in our power to assist you and we guarantee satisfaction from a small business standpoint.
RETURNS AND EXCHANGES
We want you to be 100% satisfied with your purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable & you are responsible for the cost to ship it back to us. If we made a mistake or the item arrived defective, please email us at email@example.com and we’ll make things right.
To return or exchange an item please follow the steps below:
- Mail your return to:
4410 Claiborne Sq E
Hampton, Va 23666
- Include a note with your Order # & your intention (return or exchange noting the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
For additional questions email firstname.lastname@example.org please be sure to include your order # in the email.